Summary

Develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry. This role involves the exercise of good judgment and discretion, since it is up to the Account Manager to propose solutions that produce sufficient margins and profitability for the company.

Essential Functions:

• Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
  • Booking acceptance based on pricing structures
  • Submitting and managing pricing requests
  • Tracing
  • Coordinating equipment and dispatch functions
  • Facilitating paperwork for documentation
  • Managing A/R balances
  • Facilitating outstanding invoice resolution
  • Communicating regulatory requirements as applicable to the account
  • Reviewing and updating customer portals and any other needed functions as required
• Develop the skills to maintain a strong, credit worthy customer base for the company
• Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
• Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
• Follow up with existing customers regularly to solicit and manage new and current business

• Manage bookings for clients from origin to destination
• Trace and coordinate loads with customers and logistics department
• Produce, monitor and analyze weekly sales and booking reports
• Produce account aging reports with scheduled frequency as required by customer
• Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
• Maintain continuous communication efforts with assigned sales team

• Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
• Research, follow up and resolve customer problems in a timely manner
• Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
• Attract potential customers by selling and answering product and service questions
• Acclimate all new clients properly through our onboarding process
• Maintain customer records by updating account profile information

• Generate specific individualized reports, as required by customers

• Conduct “root cause" analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
• Continuously identify cost savings activities for the customer and TB
• Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
• Inform customers of the applicable policies, regulations and rules that affect the shipment
• Observe all company and department rules, requests, and procedures
• Represent the Account Manager Program and company values 100% of the time within a professional environment
• Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
• Consistently model and encourage the TB12 - Trailer Bridge’s core values

Qualifications:

• Fully- Bilingual (English & Spanish)
• 2-3 years previous transportation experience in sales, account management, or other closely related discipline
• Bachelor’s degree preferred or equivalent work experience

Skills (include):

• Account management
• Product knowledge
• Quality focus
• Problem solving
• Market knowledge
• Documentation skills
• Financial analysis, listening
• Phone skills
• Resolving conflict
• Analyzing information
• Multi-tasking
• Meeting sales goals
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationship building
• Motivation for sales
• Accountability
• Ability to work independently with little or no direction from the team and managers
• Any other duties as assigned by director or executive team